Warranty & Protection
Every NEXAJ product is backed by our comprehensive warranty program, ensuring your investment is protected.
2 Years
Standard
Included with all products
- Manufacturing defect coverage
- Free repairs or replacement
- Global service network
- Email support
5 Years
Premium
For select luxury items
- Everything in Standard
- Accidental damage coverage
- Priority service queue
- 24/7 phone support
- Loaner device program
Forever
Lifetime
Ultra-limited editions only
- Everything in Premium
- Unlimited repairs
- Annual servicing included
- Dedicated concierge
- Collection management
How to File a Claim
Report Issue
Contact our support team or submit a claim through your account dashboard.
Verification
We verify your warranty status using your NFT certificate of authenticity.
Shipping
We send you a prepaid shipping label for your product.
Repair/Replace
Our specialists repair or replace your product within 5-10 business days.
Need to file a warranty claim?
Our support team is ready to help you with any product issues.